Last updated: January 1, 2025
By accessing or using the website of Zenwaxhandmade ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.
You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict or inhibit anyone else's use of the website. You agree not to:
All content on this website, including text, graphics, logos, images, and software, is the property of Zenwaxhandmade or its content suppliers and is protected by Canadian and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
Initial consultations and quotes are provided for informational purposes. All quotes are estimates based on the information provided at the time of the quote and are subject to change based on final specifications, material availability, and other factors.
Each custom furniture project is governed by a separate written agreement that outlines the specific terms, specifications, timeline, and pricing for that project. The terms of that agreement supersede any general terms stated on this website.
All designs, specifications, and project details must be approved in writing before fabrication begins. Once approved, changes may result in additional costs and timeline adjustments. We reserve the right to make minor adjustments to accommodate material characteristics or structural requirements.
Project timelines are estimates and are subject to change based on material availability, complexity, and other factors. We will communicate any significant timeline changes as early as possible.
Payment terms are specified in each individual project agreement. Typically, a deposit is required before work begins, with remaining payments due according to the agreed schedule. Late payments may result in project delays.
To the maximum extent permitted by applicable law, Zenwaxhandmade shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our website or services.
Our liability for any claims related to custom furniture is limited to the repair or replacement of the item, or refund of the purchase price, at our discretion. We are not liable for:
Wood is a natural material that may expand, contract, or change color over time due to environmental conditions. These characteristics are inherent to wood products and do not constitute defects. We provide care instructions to help minimize these effects.
We stand behind the quality of our workmanship. Specific warranty terms are outlined in each project agreement. Warranties cover defects in materials and workmanship under normal use conditions and do not cover damage from misuse, abuse, accidents, or normal wear and tear.
You agree to indemnify, defend, and hold harmless Zenwaxhandmade and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of our website or services, or your violation of these Terms of Service.
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, secure, or error-free, or that defects will be corrected.
We reserve the right to terminate or suspend your access to our website immediately, without prior notice, for any breach of these Terms of Service or for any other reason we deem necessary.
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by posting the new Terms of Service on this page and updating the "Last updated" date. Your continued use of the website after any changes constitutes acceptance of the new terms.
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms of Service, together with any project-specific agreements, constitute the entire agreement between you and Zenwaxhandmade regarding the use of our website and services.
We shall not be liable for any failure or delay in performance under these Terms of Service which is due to earthquake, fire, flood, act of God, act of war, terrorism, epidemic, pandemic, labor dispute, government action, or other cause which is beyond our reasonable control.
In the event of such circumstances, we will make reasonable efforts to notify you and will resume performance as soon as practicable. If such circumstances prevent us from completing a project, we will work with you to find a reasonable solution, which may include partial refunds or project completion at a later date.
If a dispute arises between you and Zenwaxhandmade, we encourage you to first contact us directly to seek a resolution. Most concerns can be resolved quickly and satisfactorily through direct communication.
If direct communication does not resolve the dispute, the following process applies:
We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the website without notice or liability.
While we strive to maintain consistent service, we cannot guarantee that our website or services will be available at all times or that they will be free from errors, viruses, or other harmful components.
If our website requires you to create an account, you are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms of Service or engage in fraudulent, abusive, or illegal activity.
If you have questions about these Terms of Service, please contact us:
Zenwaxhandmade
8830 Jane St, Concord, ON L4K 2M9, Canada
Phone: +1 905-660-4669
Email: info@zenwaxhandmade.world
For legal inquiries or service of process, please include "Legal Inquiry" in your subject line and allow additional time for response.